Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
Terms & Conditions Policy
Thank you for visiting the Saint Michael website. Listed below are the Terms and Conditions for use and apply to the use of and/or the purchase of goods from this website at www.saintmichaelonlinegallery.co.uk
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THIS WEBSITE.
Metal standards of fineness used:
Gold - 9ct(375)
Gold - 18ct (750)
Silver - Sterling (925)
Platinum - (950)
We may use High quality(AAA or AAAAA) lab developed diamonds as well as natural diamonds with minimum J colour and VS clarity and are guaranteed to be from non-conflict sources. Where a design has more than one of the same stone, total carat weights will be explained to client, this is the combined weight of all the stones within the piece.
ORDERING FROM US
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an email order acknowledgement, detailing the products you have ordered and the total cost of the order
We may refuse to accept an order:
(a)where goods are not available;
(b)where we cannot obtain authorisation for your payment;
(c)if there has been a pricing or product description error; or
(d)if you do not meet any eligibility criteria set out in our terms and conditions.
(e) If you are ordering from an address outside the UK
Our prices does not include labour cost as we truly believe,to create a design of extraordinary beauty designer time is priceless before no amount of money will conpensate the labour of love.
Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown below in the Delivery section. Our prices are reviewed periodically and without notice.
We can delivery our products anywhere in the world with the appropriate carrier charges.
We will only deliver to the billing address registered to the card or paypal with which payment is made.
The parcel must be signed for on receipt and this will be used as proof of delivery.
If someone without authority signs for your delivery at the address given by you it will not be the responsibility of Saint Michael ltd.
As items require a signature on delivery, if you should not be available to do this and they are returned to a Royal Mail depot it becomes your responsibility to make arrangements to collect them.
Items will only be dispatched once full payment has been received, verified and accepted by ourselves.
We will endeavour to dispatch items within 1-14 working days of the order being placed but cannot be held liable for late delivery caused by circumstances beyond our control.
Ring orders: Whilst we will make every effort to size and dispatch a ring within our standard delivery timescale of 7-21 working days, this is not always possible. In the event that the ring has to be remade in order to achieve the correct size, whilst no extra charge will be made the process can take up to 6 weeks. Delivery timescales will be confirmed on receipt of the order. Alternatively please call us on: 07535672320 prior to placing your order and we will be able to inform you how long your order would take to dispatch.If the item ordered is in stock we can dispatch product as soon as payment is sent and received by us.
Whilst every effort is made to maintain stock quantities accurately there may be occasion where this system fails and if for any reason this occurs and we are unable to fulfil your order we will inform you as soon as we become aware of this and provide you with a full refund or offer you an alternative you may want.
All jewellery is dispatched in a Saint Michael gold leaf pouch but NOT gift wrapped. This allows the purchaser to check the items before presenting them as a gift, whilst still coming nicely presented without the need to wrap on receipt.
4. CANCELLATION AND RETURNS POLICY
If you wish to cancel your order:
(a)you can notify us by email at email@example.com
we have dispatched the goods to you; or
(b)where goods have already been dispatched to you, by returning goods to us in accordance with the clause listed below.
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. We will accept returns made by post. If an item is returned through the post please use the next day delivery so we can check and proceed with refunding your purchase. It is advisable to obtain postage insurance and to send it next day or Royal Mail Special Delivery which requires us to sign for it on receipt. We cannot be held responsible for any parcels which do not reach us.
Upon receipt of the goods and following a full inspection by ourselves where items are received in the original condition we will give you a full refund of the amount paid or an exchange credit as required. Refunds will be made onto the same card or paypal account as used for the original purchase.
The rights to return the goods to us as referred to above will not apply in the following circumstances: -
If any products have been made or customised specifically for you
if following our inspection there is deemed to be any damage or wear to the items.
If items are returned outside the agreed 7 day period
If there are any faults on the goods on delivery and we should be notified within 7 days of goods arrival.